Frequently
Asked
Questions

A. Please email your request (attaching any copy letters if possible) to [email protected]

• If you need to request a Will from our secure storage facility following the death of someone you act as Executor for, we require an “original” death certificate and a letter signed by all of the named Executors confirming where the Will should be released to.
• If you wish to request your own documentation from our secure storage facilities, we will require a signed letter from you.
• If your request is for your own Enduring or Lasting Power of Attorney, we will require a signed letter from you confirming where this is to be sent to.
• If Attorneys wish to request the release of an EPA or LPA, all Attorneys (not replacements) will need to sign a letter confirming that they are happy to authorise the release of the document and where it is to be released to. All Attorneys must be in agreement before we can act on this request. 

We will send all original documents out by Signed For delivery. 

Release of documents usually takes around 10 working days to get the documents to you. We will endeavour to continue this level of service where possible, although to an extent we are also reliant on the level of service Royal Mail are able to provide.