Refund Policy

If the Customer chooses to exercise the Right to Cancel in accordance with our Terms of Business, the provisions of this shall apply in determining any refund to which the Customer may be entitled.

The Customer must inform the Seller of their exercise of the Right to Cancel within 14 calendar days.

If the provision of Services has commenced, at the Customer’s written request, prior to the giving of notice by the Customer and the end of the Cancellation Period, the Seller shall remain entitled to any monies constituting the value of such Services.

Where the Customer has already made payment to the Seller, any refund issued shall be less the relevant sum determined under sub-Clause 5.3. of the signed Terms of Business

Where the Customer is yet to make payment to the Seller, the sum due from the Customer shall be adjusted accordingly.

The Seller will inform the Customer in writing of the relevant calculations involved in determining sums deductible or payable under this Clause 5.

If the provision of Services has commenced prior to the giving of notice by the Customer and the end of the Cancellation Period without the Customer’s written request, the Seller shall not be entitled to any monies constituting the value of such Services.

If the Customer requires their Documents urgently and require that the Company commence work prior to the expiration of the cancellation period the Customer can agree to waive their rights under the Regulations by signing a waiver agreement. This will mean that they will lose their right to the Cancellation Period.